Common Queries
You Asked, We Answered
Shipping
Processing time
Standard delivery orders are generally processed in 3-5 days expressing shipping orders are processed in 1-3. You will receive confirmation when your order has been dispatched along with a tracking number. We ship with Australia Post.
Shipping within Australia
Shipping within Australia is free unless specified on the specific listing
Do you ship internationally?
Yes. Shipping is calculated at checkout however KamimuraCrystals is not responsible for any customs or vat charges you may incur in your own country.
Lost Parcel
Please contact Australia Post first if you think your parcel may be lost. They will give you an investigation number and we will help follow up with you if necessary.
What are the payment options?
Payment options include:
Debit/credit card
PayPal
Laybuy
Oversales
In the event we have two items sell out at the same time, the website can sometimes allow both sales through, this is a error and you will be refunded if your purchase has come through second.
Return Policy
We accept returns for faulty items only. Returns must be lodged within 7 days of receiving your package. This does not include broken in transit items or missing items these must be lodged with us within 24 hours of you receiving your parcel. These cases must go through proper postage investigations before deciding the outcome of each case. We will refund any fault / broken items on return to us, we also cover the return postage if we are deemed to be at fault.
What is your return policy?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
Do you offer gift cards?
Gift cards can be arranged please contact us click here to be redirected to our contact form.
Where do the crystals come from?
We at KamimuraCrystals source only the best crystals from all over the world and do our due diligence to ensure as much as possible is ethically sourced. Each crystal has been selected for its unique beauty and is pictured on the website and this is the crystal you will receive bear in mind that due to lighting and monitor colouring the crystal may look slightly different in person but we try to ensure that crystals are accurately represented in photographs.
What stock have you sold?
You can view our previous stock click here if you would like to place a custom order contact the page as we can source the item your after
5 Star store rating
You can view our 5-star reviews on our Etsy store click here